Questions & Answers.

There is no fixed minimum. We've handled single-item orders under USD 5,000 and multi-container orders over USD 2M. That said, our workflow is optimised for industrial project procurement — if your total is below USD 3,000 you may find trading platforms more cost-efficient.

We acknowledge every inquiry within 24 hours (Beijing business days). A formal quotation with FOB pricing, lead time and documentation takes typically 2–5 business days depending on how many factories we need to approach and the technical complexity.

No. Sourcing, quotation, supplier qualification and technical clarification are all included in our commercial margin. You do not pay anything until a purchase order is placed.

Yes. We arrange factory visits in China for clients who want to qualify suppliers directly — we'll handle introductions, translation, and logistics. For clients who can't travel, we offer video walkthroughs and live inspections on request.

Yes. We keep records of every order we ship and can source spares, replacement components, and warranty support for equipment we've delivered. Even for equipment we didn't originally supply, we can usually identify compatible parts from the same or equivalent Chinese manufacturers.

Yes. We have qualified API-licenced manufacturers for 6D, 6A, 5L, 610, 674, Spec Q1 and other monograms. API-licenced products carry a price premium — we'll confirm at quotation stage whether your specification requires monogrammed goods or whether an equivalent-spec unit is acceptable.

As standard: material test certificates (MTC) to EN 10204 2.2, hydrotest records, PMI (positive material identification), and dimensional reports. On request: MTC 3.1 / 3.2, third-party witnessed FAT, NDE reports (UT / RT / MT / PT), PQR/WPS for welded items, and NACE compliance letters.

Yes — routinely. We coordinate with SGS, Bureau Veritas, TÜV Rheinland, Lloyd's, DNV, and local inspectors. Cost is typically USD 800–2,500 per day plus expenses, charged at actuals. Client nominates the inspector; we arrange factory access and hold points.

Standard factory warranty is 12 months from commissioning or 18 months from delivery, whichever expires first. For specific projects we can negotiate extended warranty with the manufacturer at additional cost. Warranty claims are handled end-to-end by our team — you don't need to chase the Chinese factory yourself.

All standard Incoterms 2020: EXW, FOB, CFR, CIF, CPT, CIP, DAP, DDP. Our most common terms are FOB Shanghai/Tianjin and CIF destination port. DDP is available for select destinations where we have trusted forwarders.

Rough transit times by ocean: Jebel Ali 20–25 days, Dammam 22–26 days, Mombasa 24–28 days, Lagos 30–35 days, Rotterdam 32–36 days. Add 2 weeks for customs and inland transport. Use our Delivery Estimator tool for a per-route estimate.

Yes. Air freight reduces transit to 3–5 days but is typically 4–6× the cost per kg. We use it for small urgent items (instrumentation, spares, critical valves). For large valves, pipe, or pumps, ocean is almost always more practical.

Under DDP terms, yes — we work with destination-country customs brokers. Under CIF/FOB, clearance is the buyer's responsibility but we provide all required documentation: commercial invoice, packing list, B/L, Certificate of Origin, MTCs, fumigation certs for wooden packaging, etc.

For first orders: 30% T/T deposit with PO, 70% balance before shipment (or against copy B/L). Alternative: irrevocable Letter of Credit at sight. For established clients with two or more completed orders, we extend 30/70 with net-30 on balance, or full L/C usance terms.

USD is our default invoice currency. We can invoice in EUR, CNY, GBP, or AED on request. Invoices are issued from our Hong Kong entity for international trade — Hong Kong's banking infrastructure simplifies cross-border settlement for most markets.

Yes. For large first-time orders, some buyers prefer routing payment through a bonded trade agent (e.g. in Dubai or Singapore) with release-on-shipment terms. We've worked with this structure multiple times and can recommend agents. L/C remains the most common risk-managed option for orders above USD 200K.